Terms & Conditions
Our aspiration is to provide you
with simple and quick way of buying tickets or registering for an event online.
Anyone that buys tickets or registers for an event via Paulo Box Office
therefore accepts the below agreement with Upfront and Personal Global Management
Consultants, (UPGMC) the parent company owner of pauloboxoffice.com and all intellectual
property associated with pauloboxoffice.com
DEFINITIONS:
“Paul Box Office” is owned and
operated by Upfront and Personal Global Management Consultants ("our",
"us" and "we"). We're a company registered in the UK, US,
UAE and Nigeria. Our registered offices are at: UK Office: 39 Kay Road, London
SW9 9DF Tel: +44 795 838 9983, USA Office: 801 Franklin Avenue, Brooklyn, NY
11238 Tel: +1 718-514-1710. Nigeria Office: Block B6, Flat 102, 1004 Estate,
Victoria Island, Lagos RC:769743 Tel: +234 803 388
6638, +234 803 718 4205. You can contact us by email at: info@pauloboxoffice.com
These are the Website terms and
conditions (the "Conditions"), which apply to the use of the Website
by end users. Our Privacy Policy - see www.pauloboxoffice.com /cookies-privacy - and
any other policies, rules or guidelines that may be applicable to particular
offers or features of the Website are also incorporated into these Conditions.
By visiting or using the Website, you expressly agree to these Conditions, as
updated from time to time.
The Website is provided for the
benefit of global residents who are over the age of 16. If you are not a
resident in either of the United Nations and over the age of 16 or do not agree
to be bound by the Conditions, you may not use or access the Website and we
will have the right to restrict or prevent your access to the Website. If there
is anything that you do not understand please feel free to email any enquiry to
us at info@pauloboxoffice.com
“Website” shall refer to the online
sales portal www.pauloboxoffice.com or any other electronic
Websites or domains provided by Paulo Box Office for the sale of Tickets
including all webpages, subdomains and subparts therein contained provided by Paulo
Box Office whether accessed via personal computer, laptop, tablet, mobile phone
or any other device capable of accessing the information available now or
created in the future.
“Customer” shall refer to any
individual or organisation that uses The Website to
purchase or attempt to purchase any goods or services, including but not
limited to tickets, delegate passes, vouchers or any similar products or
services using the Website.
“Promoter” shall refer to any
individual, partnership or organisation whether
privately or publically owned that is responsible for the organisation,
promotion and delivery of any event, service, or offering of any kind offered
for sale or free of charge to the Customer via the Website.
“Event” shall refer to any event,
of any nature, including but not limited to entertainment, education, business,
sports, family, religious or other types of events where the Promoter wishes to
promote, advertise and sell tickets, passes, vouchers or any similar service to
Customers using the Website as a enabling platform
for promotion of the event.
“Ticket” shall refer to any form of
paid or complimentary entrance voucher or method of measuring and controlling
entrance whether a physical printed ticket, voucher, pass, wristband or
similar, or an electronic form of ticket such as a unique bar code, QR code,
reference number which identifies the holder as having purchased or been given
permission to access a specific Event.
“Services” shall refer to the
services provided by Paulo Box Office to the Promoter in respect of the Event,
and may include, but shall not be limited to such services as advertising and
promoting the Event on the Website; providing an online website portal that
enables Customers to purchase Tickets for the Promoter’s Event; delivery of the
aforesaid Tickets to the Customer via either electronic or physical means as
agreed between the Promoter and Paulo Box Office; collection of payment for any
Tickets purchased by the Customer on behalf of the Promoter; registration of
the Customer’s information; and any other services provided by Paulo Box Office
to the Promoter as agreed by the parties in writing.
1. Ticket
Purchase Policy
Tickets purchased on the Website or
via Paulo Box Office’s retail outlets are non-refundable except for in the
limited circumstances described below in the Refunds Policy.
Tickets cannot be exchanged except
in the limited circumstances described below in the Refunds Policy.
Tickets cannot be transferred to a
third party other than the immediate family members and friends of the
Customer, and in such cases never for a value greater than the original
purchase price. Tickets purchased are
for the use of the named buyer or their immediate family or friends. Tickets cannot be resold at a value greater
than their original purchase price. In
the event Paulo Box Office becomes aware of a Ticket being resold for
commercial gain at a price greater than the original purchase price, Paulo Box
Office will cancel the Ticket, without a refund to the purchaser, and the
Ticket will not be valid for entry.
Customers are advised not to
purchase Paulo Box Office - branded Tickets resold through so-called secondary
ticketing websites or through online selling sites such as ebay
as it is possible the Ticket may not be valid for entry or will be cancelled by
Paul Box Office should Paul Box Office become aware that the Ticket has been
resold. In some countries the re-sale of
tickets is banned by law.
Paulo Box Office may require the
Customer to provide proof that they are the original purchaser of the Ticket at
the point of entry to the Event in the form of acceptable original photo ID
such as a passport, driver’s license, national ID card and/or by presenting the
original credit/debit card used to purchase the tickets. In the event that more than one ticket is
purchased by the Customer for the same event, then all members of the
Customer’s party attending the event should enter the Event at the same time
with the Customer.
It is the responsibility of
Customers to protect their tickets from loss or theft. Paulo Box Office is not responsible for
replacement of lost or stolen Tickets, and does not issue refunds for lost or
stolen Tickets. This applies to
electronically issued Tickets as well as printed Tickets. In the event a
Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or
through delivery to a shared email address) and the Ticket is used and scanned
before the Customer enters the Event, the Customer will be refused entry as the
Ticket will have been cancelled at the time of first use. No refund will be
offered to the Customer in this case. Customers are strongly advised to protect
their electronic Tickets with the same caution and care they would protect a
physical printed Ticket from theft.
In most cases payment in full for
the Ticket is made at the time of purchase, and the Ticket is dispatched to the
Customer via email shortly after purchase has completed. In the event that payment is made
fraudulently using a lost/stolen credit/debit card or the credit/debit card is
used without the permission of the card owner, Paulo Box Office reserves the
right to cancel such Tickets purchased without refund to the fraudulent
purchaser.
2. Ticket
Usage Policy and Attendance at the Event
It is the Customer’s responsibility
to check whether there are any restrictions placed on entry to the Event, such
as age restrictions or dress code restrictions, before purchasing a Ticket from
the Website. Paulo Box Office will not
be held liable and will not refund the Ticket purchase if entry to the Event is
declined by the Promoter for any reason including, but not limited to, failure
to meet the dress code, failure to meet age restrictions, dangerous,
disruptive, unruly or unlawful behavior resulting in the Promoter or venue
management declining entry.
All Tickets are issued subject to
the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to
abide by such Rules and Regulations and to familiarize themselves with the
Rules and Regulations before purchasing a Ticket.
In all cases The Promoter and the
venue management reserves the right of entry and reserves the right to conduct
security searches at any time to ensure safety and security at the Event.
If a Customer is ejected from an
Event by the Promoter, its agents, or by the venue management or security then
the Customer shall not be entitled a refund under any circumstances.
Many venues operate a strict “no
re-entry” policy, meaning that if the Customer leaves the venue during the
Event they will not be permitted back into the venue using their original
Ticket. It is the responsibility of the
Customer to familiarize themselves with the re-entry policy of the Event prior
to entering. No refunds will be issued
to Customers who leave a venue during an Event and are refused re-admission
because of the no re-entry policy.
The venue management or the
Promoter may restrict what items are brought into the Event, including but not
limited to food, beverages, cameras, video and audio recording equipment,
seating, selfie sticks, and items considered unlawful, hazardous, dangerous or
potential weapons. Paulo Box Office will
not be held liable and will not refund the Ticket purchase if entry to the
Event is declined or a Customer is ejected by the Promoter or venue management
for bringing, or attempting to bring, a restricted item into the venue. More so, Paulo Box Office accepts no
responsibility or liability for items confiscated by the Promoter or venue management.
Paulo Box Office, the venue
management and the Promoter accept no responsibility or liability for items
lost or stolen, or injury incurred at the Event.
It is the Customer’s responsibility
to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check
that the Event is due to take place on the original published date and at the
original published time. Paulo Box
Office will take no responsibility or liability for any loss, whether actual or
implied, due to the Customer failing to check the date and time of the Event
prior to travelling to the Event. In the
case an Event is cancelled or postponed, Paulo Box Office may offer a refund to
the Customer subject to the Refunds Policy detailed below.
Failure on the part of the Customer
to attend an Event for any reason will not be a reason for issuing a refund.
It is the responsibility of the
Customer to attend the Event on time.
Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.
Many Events will have a “last
admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier
than the end time of the Event. It is
the responsibility of the Customer to ascertain the last admission time. If a
Customer is refused entry for an Event because they arrive at the Event after
the last admission time Paulo Box Office will not issue a refund.
Most venues prohibit the
unauthorized use of photographic and recording equipment. Please check with the
Promoter and venue before arriving at the Event.
By purchasing a Ticket through Pauloboxoffice.com
you hereby agree to being photographed, filmed or recorded by the Promoter, the
venue management or any third party operating on behalf of the Promoter or
venue management at the Event or at the immediate surroundings of the entrance
to the venue. More so, by purchasing a Ticket through Paulo Box Office you
hereby relinquish all rights in any photographs, video or audio recordings of
you at the Event or the immediate surroundings of the entrance to the venue
(the “Recorded Material”) made by the Promoter, the venue management or any
third party operating on behalf of the Promoter or venue management. You hereby
agree that the Promoter, the venue management or any third party operating on
behalf of the Promoter or venue management may use such Recorded Material in
any way they deem fit, without restriction, approval from, or recompense to,
you.
3. Ticket
Delivery and Collection Policy
1AG Box Office issues purchased
Tickets electronically as PDF files via email.
It is the Customer’s responsibility to provide Paulo Box Office with a
working, correct email address for Ticket delivery, and also to check their
Inbox for the email containing the PDF of the Ticket. This PDF can be printed
by the Customer and used as an entry Ticket.
In some countries it is possible to
request delivery of the Ticket as a URL link delivered via SMS to the
Customer’s smart-phone for a small additional fee.
For a limited number of Events, the
electronic PDF Ticket issued by Paulo Box Office via email needs to be
exchanged for a printed ticket issued by the Promoter. Collection booths for
exchanging Tickets in such circumstances are usually situated close to the
Event entrance. In such cases the
Promoter or Paulo Box Office will request the Customer to provide the items
listed below to exchange the electronically issued Paulo Box Office Ticket for
the printed ticket: A printed copy of the Paulo Box Office electronic Ticket or
the Ticket number (mandatory in all cases)
One of the following forms of
identification (original not a copy required)
i.
Valid photo identification document issued by a government organisation such as a
driving
license
ii. Valid National Identity
Card
iii. Valid Passport
Electronic Tickets purchased can be
printed at any time from the “My Calendar” section of the Website provided the
Customer has logged into their account.
Refunds
Policy
Paulo Box Office sells Tickets on
behalf of Promoters who are responsible for the Event organization and
management.
Once purchased Tickets cannot be
refunded, exchanged or transferred other than in the circumstances detailed
specifically below.
It is the Customer’s responsibility
to check whether there are any restrictions placed on entry to the Event, such
as age restrictions or dress code restrictions, before purchasing a Ticket from
the Website. Paulo Box Office will not
be held liable and will not refund the Ticket purchase if entry to the Event is
declined by the Promoter for any reason including, but not limited to, failure
to meet the dress code, failure to meet age restrictions, dangerous,
disruptive, unruly or unlawful behavior resulting in the Promoter or venue
management declining entry.
The Promoter and the venue
management reserve the right to refuse admission at any time without giving
cause or reason. Paulo Box Office does not offer refunds to any Customer
refused entry to the Event or who is ejected from the Event for any reason.
Customers are eligible to apply for
a refund in writing to Paulo Box Office within 30 days after the Event, or in
the case of cancelled or postponed Events, within 30 days of the date of the
announcement that the Event is postponed or cancelled, in the following
circumstances only:
i. If the Event is cancelled for any
reason;
ii. If more than fifty-one percent
(51%) of the advertised and or promoted act is changed or fails to perform
iii. If the start or end time of the
Event is moved significantly, this being a move in time of at least four hours
or more from that originally published;
iv. If the Event is postponed for any
reason. In the case of postponement
Customers may be offered the option to use their original ticket for a
re-scheduled date for the event, or may, in the case of Events with multiple
performances be offered the opportunity to exchange their original Ticket for a
Ticket of similar value and similar seating quality for another performance on
a different day. This is the only
instance where Customers may be offered the option to exchange Tickets.
v. If the venue of the event is changed
to a location significantly different to the original venue location. For a
change of venue to be a justifiable reason for a refund, the new venue would
have to be at least 40km away from the original venue. Paulo Box Office will
consider applications for refunds based only on the above-mentioned
circumstances detailed in points (i-viii) and may
request specific documentation or other evidence in support of any such
requests.
If Paulo Box Office at its sole
discretion, accepts the request for a refund, then the refund will be issued
via the same method that the original payment was made. If payment was made by credit or debit card,
then the refund will be made to the same credit or debit card used for the
original purchase.
Minor changes in performance times
or performance durations will not be considered justifiable reasons to issue a
refund.
Changes to supporting artists will
not be considered a justifiable reason to issue a refund.
Performance quality, technical
issues, or the Customer not enjoying the performance will not be considered
justifiable reasons to issue a refund.
Abandonment of an Event once it has
started due to any reason including but not limited to weather conditions,
earthquake, fire, flood, death, acts of God, war, insurrection, strike,
lockout, failure in power supply, action of a governmental body or any other
acts of force majeure not reasonably within the control of the Promoter will
not be considered justifiable reasons to issue a refund.
By making a purchase through the
Website or through any retail outlet operating on Paulo Box Office’s behalf the
Customer is agreeing to this Refunds Policy.
To request a refund based on the
circumstances detailed above please contact Paulo Box Office by email at refund@pauloboxoffice.com Please make sure to give us your transaction
number, ticket numbers, email address, full name and telephone number to help
us serve you.
4.
Liability
Paulo Box Office will not be held
responsible for or liable for any issues, damages or physical injuries arising
from the Event for which the customer bought Tickets.
5. Privacy
Policy and Information Usage Policy.
We take our customer’s privacy
seriously and we will only collect, record, hold, store, disclose, transfer and
use your personal information as outlined below.
Data protection is a matter of
trust and your privacy is important to us. We shall therefore only use your
name and other information, which relates to you in the manner set out in this
Privacy Policy. We will only collect information where it is necessary for us
to do so and we will only collect information if it is relevant to our dealings
with you.
We will only keep your information
for as long as we are either required to by law or as is relevant for the
purposes for which it was collected.
You can visit the Website and
browse without having to provide personal details. During your visit to the
Website you remain anonymous and at no time can we identify you unless you have
an account on the Website and log on with your user name and password.
If you have any comments,
suggestions or complaints, you may contact us at help@pauloboxoffice.com
Collection
of Personal Information
When you create a Paulo Box Office account,
or otherwise provide us with your personal information through the Website, the
personal information we collect may include your:
• Name
• Address
• Email
Address
• Contact
Number
• Mobile
Number
• Date of
Birth
• Gender
You must only submit to us, our
authorized agent or the Website, information which is accurate and not
misleading and you must keep it up to date and inform us of changes (more
information below). We reserve the right to request for documentation to verify
the information provided by you.
We will only be able to collect
your personal information if you voluntarily submit the information to us. If
you choose not to submit your personal information to us or subsequently
withdraw your consent to our use of your personal information, we may not be
able to provide you with our Services. You may access and update your personal
information submitted to us at any time as described below.
If you provide personal information
of any third party to us, we assume that you have obtained the required consent
from the relevant third party to share and transfer his/her personal
information to us.
If you sign up for Paulo Box Office
using your social media account or link your Paulo Box Office account to your
social media account or use certain other Paulo Box Office social media
features, we may access information about you which you have voluntarily
provided under your social media provider in accordance with the provider's
policies and we will manage your personal data which we have collected in
accordance with Paulo Box Office’s privacy policy.
Use and
Disclosure of Personal Information
The personal information we collect
from you will be used for some or all of the following purposes:
• To facilitate your use of the
Services (as defined in the Terms of Use) and/or access to the Website;
• To process orders you submit
through the Website, whether the products are sold by Paulo Box Office or a
third party seller. Payments that you make through the Website for products,
whether sold by Paulo Box Office or a third party seller, will be processed by
our authorized agent(s);
• To deliver the products you have
purchased through the Website.
• To update you on the delivery of
the products and for customer support purposes;
• More so, we will use the
information you provide to administer your account (if any) with us; verify and
carry out financial transactions in relation to payments you make online; audit
the downloading of data from the Website; improve the layout and/or content of
the pages of the Website and customise them for
users; identify visitors on the Website; carry out research on our users’
demographics and behaviour; provide you with
information we think you may find useful or which you have requested from us,
provided you have indicated that you have not objected to being contacted for
these purposes;
• When you register an account with
Paulo Box Office or otherwise provide us with your personal information through
the Website, we will also use your personal information to send you marketing
and/or promotional materials about our products and services from time to time.
You can unsubscribe from receiving marketing information at any time by using
the unsubscribe function within the electronic marketing material. We may use
your contact information to send newsletters from us and from our related
companies; and
• In exceptional circumstances Paulo
Box Office may be required to disclose personal information, such as when there
are grounds to believe that the disclosure is necessary to prevent a threat to
life or health, or for law enforcement purposes, or for fulfillment of legal
and regulatory requirements and requests.
Paulo Box Office may share your
personal information with third parties and our affiliates for the above mentioned
purposes, specifically, completing a transaction with you, managing your
account and our relationship with you, marketing and fulfilling any legal or
regulatory requirements and requests as deemed necessary by Paulo Box Office.
In sharing your personal information with them, we endeavor to ensure that the
third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or
similar risks and retain your personal information only for as long as they
need your personal information to achieve the abovementioned purposes.
In disclosing or transferring your
personal information to third parties and our affiliates located overseas, Paulo
Box Office take steps to ensure that the receiving jurisdiction has in place a
standard of protection accorded to personal information that is comparable to
the protection under or up to the standard of the laws on data privacy.
Paulo Box Office does not engage
into the business of selling customers’ personal information to third parties.
Withdrawal
of Consent
You may communicate your objection
to our continual use and/or disclosure of your personal information for any of
the purposes and in the manner as stated above at any time by contacting us at
our e-mail address below.
Please note that if you communicate
your objection to our use and/or disclosure of your personal information for
the purposes and in the manner as stated above, depending on the nature of your
objection, we may not be in a position to continue to provide our products or
services to you or perform on any contract we have with you. Our legal rights
and remedies are expressly reserved in such event.
Updating Your Personal Information
You can update your personal
information anytime by accessing your account on the Paulo Box Office Website.
If you do not have an account with us, you can do so by creating one on the
Website.
We take steps to share the updates
to your personal information with third parties and our affiliates with whom we
have shared your personal information if your personal information is still
necessary for the above stated purposes.
Accessing Your Personal Information
If you would like to view the
personal information we have on you or inquire about the ways in which your
personal information has been or may have been used or disclosed by 1AG Box
Office, please contact us at our e-mail address below. We reserve the right to
charge a reasonable administrative fee for retrieving your personal information
records.
If you have an account with Paulo
Box Office, you may access details of your orders by logging into your account
on the Website. Here you can view the details of your orders. You undertake to
treat your Paulo Box Office username, password and order details confidentially
and not make it available to unauthorised third
parties. We cannot assume any liability for misuse of your Paulo Box Office
username, password or order details, except as stated in the Terms of Use.
Security of Your Personal
Information
Paulo Box Office ensures that all
information collected will be safely and securely stored. We protect your
personal information by:
• Restricting access to personal
information
• Maintaining technology products
to prevent unauthorised computer access
• Securely destroying your personal
information when it is no longer needed for any legal or business purpose
Paulo Box Office uses 128-bit SSL
(secure sockets layer) encryption technology when processing your financial
details. 128-bit SSL encryption is approximated to take at least one trillion
years to break, and is the industry standard.
If you believe that your privacy
has been breached by Paulo Box Office, please contact us at our e-mail address
below.
Your password is the key to your
account. Please use unique numbers, letters and special characters, and do not
share your Paulo Box Office password with anyone. If you do share your password
with others, you will be responsible for all actions taken in the name of your
account and the consequences. If you lose control of your password, you may
lose substantial control over your personal information and other information
submitted to Paulo Box Office. You could also be subject to legally binding
actions taken on your behalf. Therefore, if your password has been compromised
for any reason or if you have grounds to believe that your password has been
compromised, you should immediately contact us and change your password. You
are reminded to log off of your account and close the browser when finished
using a shared computer.
Minors
Paulo Box Office does not sell
products for purchase by children. If you are under 18 years old, you may use
our website only with the involvement of a parent or guardian.
Collection of Computer Data
Paulo Box Office or our authorized
service providers may use cookies, web beacons, and other similar technologies
for storing information to help provide you with a better, faster, safer and
personalized experience when you use the Services and/or access the Website.
When you visit Paulo Box Office,
our company servers will automatically record information that your browser
sends whenever you visit a website. This data may include:
• Your computer's IP address
• Browser type
• Webpage you were visiting before
you came to our Website
• The pages within the Website
which you visit
• The time spent on those pages,
items and information searched for on the Website, access times and dates, and
other statistics.
This information is collected for
analysis and evaluation in order to help us improve our website and the
services and products we provide.
Cookies are small text files
(typically made up of letters and numbers) placed in the memory of your browser
or device when you visit a website or view a message. They allow us to
recognize a particular device or browser and help us to personalize the content
to match your preferred interests more quickly, and to make our Services and
Website more convenient and useful to you.
You may be able to manage and
delete cookies through your browser or device settings. For more information on
how to do so, visit the help material of your browser or device.
Web beacons are small graphic
images that may be included on our Service and the Website. They allow us to
count users who have viewed these pages so that we can better understand your
preference and interests.
Changes to the Privacy Policy and
Data Usage Policy
Paulo Box Office shall regularly
review the sufficiency of this Privacy Policy. We reserve the right to modify
and change the Privacy Policy at any time. Any changes to this policy will be
published on the Website.
Paulo Box
Office's Right
You acknowledge and agree that Paulo
Box Office has the right to disclose your personal information to any legal,
regulatory, governmental, tax, law enforcement or other authorities or the
relevant right owners, if Paulo Box Office has reasonable grounds to believe
that disclosure of your personal information is necessary for the purpose of
meeting any obligations, requirements or arrangements, whether voluntary or
mandatory, as a result of cooperating with an order, an investigation and/or a
request of any nature by such parties. To the extent permissible by applicable
law, you agree not to take any action and/or waive your rights to take any
action against Paulo Box Office for the disclosure of your personal information
in these circumstances.
Contacting
Paulo Box Office
If you wish to withdraw your consent
to our use of your personal information, request access and/or correction of
your personal information, have any queries, comments or concerns, or require
any help on technical or cookie-related matters, please feel free to contact us
(and our Data Protection Officer) via www.pauloboxoffice.com
Paulo Box Office will NOT deal or
provide any services or products to any of OFAC (Office of Foreign Assets
Control) sanctioned countries.